East Lake Village residents receive
the following bulk community services
as part of their quarterly HOA fees:
Digital Video Flex Package
Flex Bulk Package Lineup including HD
2 HD Set-Top Boxes
Catch-Up TV
Restart TV
Whole-Home Cloud DVR Service
(250 hours of HD Recording Storage)
FiberNow Internet Package & Phone Service
750 Mbps Symmetrical Internet Service
Full featured digital phone service
Unlimited local and domestic long distance (to the contiguous U.S),
including Canada plus advanced calling features
Upgradable packages including HBO, Sports packages
and International channels are available
at additional costs. Call FiberNow at 1.855.303.4237
for more information and costs.
FIBERNOW VIDEO ON DEMAND & TV EVERYWHERE
FiberNow is pleased to announce the launch of
Video on Demand and TV Everywhere
to enhance the community’s digital video service.
If East Lake Village residents wish to access Video on
Demand or TV Everywhere they must contact
FiberNow at 1.855.303.4237 or
e-mail support@fibernow.com to activate their account.
They will be asked to provide a valid email address for
account creation as well as current and valid billing information.
Credit card information must be provided to create the account,
however, this does not mean that we will charge the credit card.
REMOTE CONTROL REPLACEMENT
What if my remote stops working. How will this be replaced?
Always check your batteries first. If the batteries are fine, then call FiberNow Customer Service at 1-855-303-4237.
What should the FiberNow representative tell me to do as an owner?
FiberNow will email you a printable shipping label at no cost to you. Simply place the remote in a box or envelope, affix the label and mail it to FiberNow. They will ask for a $25 fee either by credit card or check. Once they receive and inspect your remote, it will be returned or replaced by mail to your home address where the service is provided. If the remote is not working properly at NO FAULT of the owner, you will be REFUNDED the $25. Otherwise, you will be charged and the $25 you paid will be kept.
If I am selling my home/townhome, what do I need to do?
Call FiberNow at 1-855-303-4237. They will provide you, via email, a FREE label to SHIP all equipment back to them. DO NOT LEAVE EQUIPMENT IN THE UNIT.
